Data Deletion Instructions

If you are the company owner and can sign in, this is the fastest way to delete the workspace:

• Sign in at chatpilot.trygetchurnshield.com/login.
• Open Settings from the dashboard sidebar.
• Scroll to Danger Zone and select Delete Company.
• Select Send Verification Code.
• Enter the six-digit code sent to the owner’s WhatsApp number and confirm deletion.

This action is irreversible and removes the company workspace and associated contacts, messages, user accounts, AI configuration, social-account records, stored integration tokens, and WhatsApp session data from active systems.

To stop Meta access without deleting the entire Outbound Engine workspace:

• Sign in and open Facebook & Instagram settings.
• Select Disconnect beside each connected account.
• For an additional platform-level revocation, open Facebook Settings → Business Integrations, locate this app, and remove it.

Disconnecting deactivates the integration and stops future webhook processing. You may then use the request method below if you also want previously stored Meta-related data deleted.

Email getchurnshield@gmail.com with the subject “Data Deletion Request — Outbound Engine”.

Include the company name, account phone number or email, and—if the request concerns Meta data—the Facebook Page name or Instagram username. Do not send passwords, access tokens, one-time codes, or identity documents unless our support team requests a specific verification method.

We will acknowledge the request and may ask you to verify ownership. Verified requests are normally completed within 30 days, subject to legal, fraud-prevention, security, and backup-retention requirements.

A verified full-workspace deletion covers data controlled by Outbound Engine, which may include:

• account, team, company, and business-profile information;
• contacts, leads, messages, notes, appointments, and uploaded assets;
• Facebook Page and Instagram account identifiers, webhook event records, comments or messages stored by the service, and stored access tokens;
• generated content, property inventory, automation settings, and AI configuration; and
• WhatsApp connection and session information.

We may retain the minimum information necessary to comply with law, prevent fraud or abuse, enforce agreements, resolve disputes, or document completion of the request. Encrypted or restricted backup copies may persist until routine rotation and are not used for ordinary product operations.

For questions or confirmation of a completed request, contact getchurnshield@gmail.com. See our Privacy Policy for more information about collection, use, retention, and your rights.